Home / Privacy Policy

Last Updated:  June 27, 2016

Protecting your privacy is really important to us. With this in mind, we (“Grobo”, “Grobo Inc” “Company” “We” or “Us”) are providing this Privacy Policy to explain our practices regarding the collection, use and disclosure of information that we receive through our website located at www.grobo.com (the “Website”) and our Services. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Also, please note that, unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service. So, please make sure that you have read and understand our Terms of Service. This Privacy Policy also applies to information collected from individuals who make purchases from us via any website where this Privacy Policy is posted and consequently any references to “Services” in this Privacy Policy include our services in connection with such purchases. 

Consent: By using our Services you hereby consent to the use of your PII (defined below) as described in this Privacy Policy.  Except as set forth in this Privacy Policy, your PII will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies the individual. You may withdraw your consent to our processing of your Personal Information at any time, however, please note that withdrawing consent may result in your inability to continue using some or all of the features of the Products and Services.

Revisions to this Privacy Policy

Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated Date” above to indicate when those changes will become effective.

Collection and Use of Information

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.

Personal Information. We’ll collect certain personally identifiable information that can be used to identify you (“PII”), in connection with your use of the Services. This PII may include: (i) your name, (ii) mailing address, (iii) telephone number, (iv) email address, and, (v) for those purchasing Products, credit card, billing and delivery information. If you create a Grobo account (“Account”), we’ll also collect certain PII to populate your Account. If you create an Account through Grobo, we’ll be able to access and collect your name and email address and other PII that your privacy settings on the Account permit us to access.

Statistics. We also collect statistics about use of the Services and Products you Purchase through the Website.  This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties. 

Information Collected Using Cookies and other Web TechnologiesLike many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.

“Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.

Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.

Location Information. When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.

Sorry, No Users under 18

While we hope your kids will get a chance to experience the wonders of growing in Grobo, it’s not something they should do without adult supervision, and our website is not directed at persons under the age of 18. Consequently, we do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@grobo.io. If we become aware that a child under 18 has provided us with any personal information, we will take steps to delete such information. Any account that is created by a person under 18 will be terminated and any content created will be removed from the Site.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.



If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


Disclosure of Your Information:

We may disclose aggregated information about our users, and information that identifies no individual.

We may disclose personal information we collect or you provide:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business, such as website hosting, cloud service providers, developers and analytics providers.
  • To a buyer or other successor if a merger occurs, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce our Terms of Service and other agreements, including for billing and collection.
  • If disclosure is necessary or appropriate to identify, contact, or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, or safety of Company, our customers or anyone else who may be harmed by such activities. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Your Choices:

We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.

Marketing Communications.

If you opt-in to receiving communications from us, we may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to unsubscribe “opt-out” (either through your Account, by contacting our marketing department at info@grobo.io or by following the unsubscribe instructions provided in the e-mail you receive).

Transactional Notifications.

We do need to send you certain communications regarding the Services, despite your indicated email preferences, and you will not be able to opt out of those communications – e.g., communications regarding updates to our Terms of Service or this Privacy Policy or information about billing.

Modifying Your Information.

You can access and modify the PII associated with your Account by contacting us at privacy@grobo.io. If you want us to delete your PII and your Account, please contact us at privacy@grobo.io with your request. We’ll take steps to delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Responding to Do Not Track Signals

Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.

The Security of Your Information

We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL encryption or other technologies. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Links to Other Sites

Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.

International Transfer

Your PII may be transferred to, and maintained on, servers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.  For example, our servers are located in the United States. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there. Accordingly, your PII may be available to governments of both Canada and the United States and their agencies, under lawful request, regardless of the mechanism we have put in place to protect your personal information.


We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.  We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy.  If you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.


Please contact us at privacy@grobo.io if you have any questions about our Privacy Policy.